How to Know If You Need a Dedicated Logistics Team

How to Know If You Need a Dedicated Logistics Team

By Nick Bartlett on June 4, 2024
When to hire a logistics team and steps to find the right one.

Perhaps you started out managing your own deliveries, but it's taking up too much of your time and you want to refocus on marketing & improving your product.

However, there’s something holding you back. You are worried you cannot afford it, that customer service will slip when you place it in someone else’s hands, and your profits will decrease. 

E-commerce retailers looking to scale their businesses often start outsourcing their logistics to focus in-house attention on other areas of the business. However, knowing when it’s time to hire out can be hard. And even if you hire out for elements of your logistics, do you still need an in-house logistics team to manage everything?

Your logistics is getting too big to handle and you want to expand your brand. Are you ready to hire a logistics team? And should you hire in-house employees or outsource?

There are a couple of considerations to make, and a process to follow that makes things simpler. We’ll walk you through it.

Read about CBIP's Adaptable 4PL Logistics Services

Know the signs that you need to hire a logistics team

  • Your order volume has grown

What order volume do you need to be at before you need to hire a dedicated logistics team? That varies based on your business.

Most fulfillment providers want you to have a bare minimum of 100 orders per month before they take you on as a client, but doing over 100 orders doesn’t mean you need to hire a 3PL. 

However, the 100-order limit can be a helpful guideline. 

  • Your market is expanding 

Realizing that your customer base is growing is exciting, but how can you handle customers on the other side of the country, or even the world, when you are running the show on your own?

Cross-border e-commerce has grown enormously in recent years. However, just because it has become popular, does not mean that it is easy to get right.

In fact, most sellers find that they need to invest in extra help to successfully sell their products across borders. Specifically, they need to invest in new technology and people in order to handle complex processes like clearing customs and fulfilling orders in a foreign nation.

  • Logistics is taking away from your other business activities

Apart from numbers, the decision to hire additional resources comes down to you. Yes, building and managing a business is a full-time-plus job, but you shouldn’t feel like you are constantly underwater just managing the day-to-day stuff.

If you feel like you are just barely keeping your head above water doing the basics, it's going to be impossible to grow your business. In this case, it’s likely time to hire a dedicated team to take care of your logistics, letting you focus on other things to help your business expand and thrive.

RELATED: Five E-Commerce Markets To Enter In 2024

How to find a team

Many articles have been written about the trade-off: Should you hire in-house or outsource for a logistics team? We won’t cover that topic here, because you know the tradeoff is giving up some control but getting time back to do other things.

Whether you elect to hire an in-house team or outsource, you need to know how to find the right people for the job.

To find the right team to suit your needs and goals, use these tips:

1. Find out what your needs are first/define your scope

What is your order volume? How many warehouses do you have? Where are your suppliers located? If your brand continues to grow, can you continue with your current supplier, or will you need to find a new one?

These are all important questions to consider as your company grows. They are also important questions to consider before you go out and hire a logistics team

No matter what kind of team you hire, you need to make sure that those people can handle your current business, understand your scaling goals, and provide you with real value-growth opportunities.

When you go to hire a logistics team, you need to provide your potential candidates with as much information as possible. This will allow them to get you an accurate quote for their services, and it will ensure fulfillment runs smoothly when you decide to work together down the line.

Here is a list of items to put together for your logistics candidates:

  • Monthly sales volumes
  • Product weight and dimensions
  • Number of SKUs you sell
  • Packing specifications
  • Location of your main customer base(s) 
  • Supplier location(s)

2. Go shopping. Use your list and ask the following questions:

Once you understand your own goals and needs, you can bring them to various candidates for your logistics team. 

You can search for your candidates using a variety of sources: job boards on LinkedIn, providers that come recommended by similar companies — you can even attend networking events and seminars to meet potential candidates.

You should start a list of the most promising candidates and set up meetings with them. Discuss your volumes and goals to see if they will be able to take you on as a client/employer, and ask them the following questions to determine their skills:

  • What is your communication turnaround rate? Will someone be available when I have an emergency/questions?
  • Where can you enable value for my brand? 
  • How can you help me scale my brand? 
  • Are you able to take the time to understand my business and tailor services to fit my needs?
  • How will you integrate with my team?

Consider a candidate that bridges the gap between in-house team and outsourced provider

Perhaps you have been shopping around for a little while, yet you still haven’t found the type of provider you are looking for.

The issue is that many retailers want elements of both: an outsourced provider who will allow them to take a hands-off approach when it comes to logistics, and an in-house team to take control of logistics and help them grow their business.

At CBIP Logistics, we meet you somewhere in the middle of the two. We are a 4PL, which technically means that we are an outsourced provider. Yet, our way of operating is quite different compared to other providers, as we prioritize becoming an integrated part of your team.

How do we do that? First, we get to know you and your company. We want to be your partner and your consultant for all supply chain and logistics matters, so we take the time to learn your goals, specifications, and how you like to manage your business.

Next, we set up your logistics for you, using partners from our global network. This is a simple process, because although they are all independent companies, we have all the partners(the warehouses, trucks, and ships) integrated with our online order management platform.

Once your logistics is set up, we take over managing, all while giving you a birds-eye view of all your operations through that same order management platform. 

And what happens when you want to scale your business to new places, and you need new providers and warehouse locations? Simple — we transfer your operations to another partner, while everything links seamlessly through our order management platform.

Interested in learning how to scale your business with agile global logistics? Give us a call for a free consultation any time. 

About Author

Nick Bartlett

Nick Bartlett is CBIP’s director of sales and marketing. His expertise lies in marketing, supply chain management, and corporate retail experience. He honed his skills over 10+ years working across the Asia Pacific region and beyond.

Nick keeps a close eye on new markets and believes successful business operations come through value-based relationships.


Powered by the latest in logistics technology

Asia’s first carbon-neutral 4PL firm

We are an extension to your in-house logistics team

Our Service

E-Commerce Logistics

Full-Service Logistics


Subscribe Now

Get the latest insights from the CBIP team on global logistics & supply chain.

Grow your business with a partner that puts your needs first. Schedule a Call Today

Please enter a valid business email.


Every e-commerce brand or seller is a little different. So, the best way for us to provide you with a detailed quote is to fill out our online questionnaire here and from here we can walk you through the various options available to you with CBIP Logistics.

No, we do not charge the higher fee associated with long-term storage. No matter how long the goods remain in our warehouse. They are charged the same rate for inventory storage.

Yes! We can store your inventory and replenish Amazon as necessary, helping you adhere to Amazon’s strict rules and regulations for packaging, labeling and shipping.

We charge for storage by either cubic meter, sqft or per pallet / racking space per week. It depends on the request from the customer as one-size doesn’t fit all. It would be better if you schedule a call with us

We provide a variety of services in the logistics landscape which includes Ocean Freight, Airfreight, Domestic Delivery, Warehouse & Distribution and Customs Clearance & Brokerage.

We offer several types of warehouses that are tailored to your requirements and vary among countries, e.g. Bonded Warehouse, General Warehouse, Consolidated Warehouse and Distribution Center.

Yes, you can track it from our platform by using the “Log In” function and access to “B2B” which is dedicated to track any shipment you have with us. This is a real-time platform which integrates with some major carriers so from here you can get the visibility of vessels on the globe map.

  • Origin Management: digital PO management and connected suppliers supported by agnostic 3PL vendor management capabilities.

  • Shipment Tracker: real time tracking also vessel tracking to let you know where the goods are.

  • Destination Management: platform manage the delivery to Distribution Centre and update frequently on platform.

  • Paperless Handling: we centralize the document hub on the platform for shipment-by-shipment. From here you can get the full documentation of a particular shipment within a click.

We offer the consulting services to enterprises who looking for either:

  • Optimizing their existing operations for cost, operation & performance effectiveness.

  • Scale their B2C or B2B business

Yes, our consulting services range from completing assessments on existing business, strategy & planning, tendering & RFP development, vendor selection and transitions & special projects.

Every business, we have a dedicated Account Manager who is the focal contact point that you can get in touch for daily operation.

Greenhouse gases (GHGs) are any gases that contribute to climate change through the effect of global warming (carbon dioxide, methane, nitrous oxide, and more). As more of these gases are released, the atmosphere traps more heat from the sun every year. This is causing the climate to change. GHGs and carbon dioxide (CO2) emissions are often used interchangeably with carbon emissions when talking about the climate.

Like most websites CBIP uses cookies in order to optimize your experience and deliver a more responsive user experience. These cookies are safe and secure, and we only use this data within the CBIP Organization. Privacy Policy